Repeat Customer, a podcast launched June 18, 2018, by Zendesk, features a conversation with Kevin Kelley. This podcast "is all about examining truly great customer experiences: How companies create them, and why superfans love them so much."

In this first episode, "Beyond cookie batter: The secrets behind Trader Joe's great customer experience," Kevin Kelley shares insights on the Trader Joe's experience and why the brand attracts such a loyal fan base.

Listen here!